FAQ

Frequently Asked Questions

How soon will my order be dispatched?
All our treats are freshly baked to order. Your cookies will be prepared and dispatched within 1 working days of placing your order. Once dispatched, delivery typically takes an additional 1–2 working days, depending on your location.

Can I schedule my order for a specific day or time?
We are unable to hold or schedule orders for a specific day or time. Orders are dispatched within 1 working days, and delivery times vary based on your postcode. For further details, please check our shipping policy. While we provide estimated delivery times, we cannot guarantee exact arrival dates.

Can I make changes to my order?
As we strive to process orders swiftly, we may not always be able to accommodate changes. If your order has already been processed for dispatch, we will be unable to make amendments.

How should I store my cookies?
Store your cookies in a cool, dry place at room temperature. Each box comes with care instructions to ensure your treats remain fresh and delicious.

I have a nut allergy. Can I eat your cookies?
Our cookies are baked in a kitchen where wheat, dairy, eggs, soy, peanuts, and tree nuts are present. While we take every precaution to minimise cross-contamination, we cannot guarantee our products are free from traces of allergens. If you have a severe allergy, we advise consulting a medical professional before consuming our products.